Question 1

Which documents are necessary to rent a car in Iceland?

Accepted Answer

The driver´s original and valid driving license (same applies to additional drivers). Regarding foreign drivers license: We need the license with Latin Characters as we need to be able to understand the license. Information we need are: Issuing date, expiring date, Full name, driver´s license number
Even though some countries have started issuing digital driving license Blue Car Rental requires a physical driving license at the time of pick-up for verification and record-keeping purposes.
A valid credit card is required for the rental. If the renter does not have a credit card, we also accept 16-digit debit cards. It is permitted to use a card that belongs to someone other than the driver, provided the cardholder is present at the time of rental.

Question 2

How old do I need to be to be able to rent a car in Iceland?

Accepted Answer

Renter must be 20 years of age to rent a 2WD car or a medium sized 4WD/AWD.To rent our larger 4WD, SUV´s or Luxury models the renter must be 23 years of age.

Question 3

How can I pay for my rental?

Accepted Answer

Credit card payment is the best option to pay for your rental vehicle when you book online. Visa, MasterCard, American Express, Union Pay, Discovery, Diners Club and JCB are valid.
The renter may also be able to book with a debit card if you have the online payment option available on it.
The renter, or someone traveling with the renter, also needs to submit a credit card on arrival when he picks up the vehicle. We require the renters to submit credit card but if you only have debit card we accept debit cards with a 16 digit number on the front.

Question 4

What is included in the rental price with Blue Car Rental?

Accepted Answer

Included in the car rental price rate;Unlimited mileage24% VAT taxCollision Damage Waiver (CDW)Super Collision Damage Waiver (SCDW)Gravel Protection (GP)Theft Protection (TP)

Question 5

Are all foreign driver's license accepted for renting a car in Iceland?

Accepted Answer

To rent a car at Blue Car Rental The renter/driver shall be at least 20 years old and shall have held a valid driving license for at least one year before renting the vehicle and must present the license when signing the Rental Agreement. To rent a large size SUV or a passenger car the renter must be 23 years of age.
Even though some countries have started issuing digital driving license Blue Car Rental requires a physical driving license at the time of pick-up for verification and record-keeping purposes.
In addition to that we require the driving license do have Roman alphabet (not Arabic, Chinese or Cyrillic scripts )but if not, an International Driving License is required.
Any request for exemptions on the above must be sent via e-mail prior to pick-up

Question 6

Do you offer zero-liability insurances with your car rentals?

Accepted Answer

All our customers can reduce their liability to zero by opting for our Liability Waiver. The Liability Waiver reduces the liability amount for damages to zero. This includes damages covered by CDW/SCDW, GP, TP, Tire Protection and SAAP but also includes damages such as damage to the underside, wind blowing up the doors and water damages. This allows our renters to have a carefree experience with Blue Car Rental while enjoying our beautiful island.
Excluded are damages not covered by insurances as stated in Article 29 and 32 in the Rental Agreement and terms and conditions, for example intentional damages, damages caused by negligence or damages resulting from driving where prohibited.
Please note: Insurances can only be applied before the rental starts, not during the rental period.
Read more about our Zero worries policy.

Question 7

Do I have to leave a deposit while I have the rental car?

Accepted Answer

We do not hold a deposit from our customers while they have a rental car. We need to see a valid credit card on arrival, we will only hold the imprint of the card as a guarantee. If the renter does not have a credit card we do accept 16 digit number debit card.

Question 8

Is there a minimum rental period renting a car with Blue Car Rental?

Accepted Answer

Minimum rental period is 24 hours.

Question 9

Do you offer Roof Boxes and what is the size?

Accepted Answer

If you need that extra bit of space for your camping gear and luggage, it’s ideal to rent a roof box. The roof boxes we offer are Thule Pacific 200 models. They have a capacity of 410 liters with dimensions of 175 x 85 x 45 cm and can carry up to 50 kg. The number of luggage items that will fit in the roof box depends on the size and type of your luggage, such as whether the bags have a hard or soft shell. Due to the many variations in luggage sizes and types, we unfortunately cannot guarantee how many items will fit. Please note that roof boxes are only available for 7-seater vehicles. Rates are 4,000 ISK per day.
See more about roof box and other extras.

Question 10

How many luggage do I fit in my rental car?

Accepted Answer

It really depends on the car you are renting. The golden rule is that if you are renting the smallest option you can fit 2-3 medium sized luggage, medium-sized options carry 3-4 luggage and the larger options carry 4-5 luggage. This of course also depends on the size and shape of the luggage.Keep in mind that when you rent a 7 seated vehicle and you have 7 passengers the luggage space is a lot lesser, so you only fit around 2-3 medium sized luggage depending on the size of the rental car.Our 9 seated options, however, fit 8 pieces of luggage – no matter how many passengers!For more information and pictures of the rental cars and the luggage space for estimation click here.

Question 11

Do you offer studded tires and snow chains?

Accepted Answer

All our rental cars are equipped with studded winter tires from 1st of November until the 15th. of April each year. Studded tires are not allowed on a different period according to Icelandic laws and regulations.
Snow chains are not allowed on normal cars in Iceland as they damage the paved roads and are not needed.
See more about winter driving in Iceland.

Question 12

Do the cars have heated seats?

Accepted Answer

Most of our rental cars are equipped with heated seats for the cold Icelandic winters.

Question 13

Do the cars have USB / AUX / Bluetooth?

Accepted Answer

All our cars are new models and most of them are equipped with USB and AUX ports as well as Bluetooth system. For more information and pictures of the rental cars click here.

Question 14

Why should I rent a WiFi?

Accepted Answer

Want to share your experience on social media, stay updated on latest weather and road condition, or simply use your phone/Ipad to binge your favorite movies or tv shows. Having a 4G WiFi router can be incredibly convenient. The portable WiFi router comes with unlimited data and can be used by multiple devices. Our WiFi device comes with a charging cable, allowing customers to easily recharge it using the USB ports available in all our cars.

Question 15

Can I be sure that the selected vehicle is available?

Accepted Answer

If the vehicle you selected during the reservation is unavailable during pick up we will supply you with a similar model. We always guarantee the same, or higher, category. We, however, do not guarantee the brand and model.

Question 16

Can the booking be changed/modified after I have received a confirmation?

Accepted Answer

If you need to change your booking you can do that through manage booking Client Login
If you have any problems you can always reach us by e-mail at blue@bluecarrental.is

Question 17

Can the booking be changed/modified after I have picked up the car?

Accepted Answer

If you need to change/modify the booking after you have received the car you need to contact us via e-mail or call us in +354 773-7070.Extensions are based on the availability each time. If the car is available, the extra charge is subject to the duration of the extension.Early returning is always allowed. However, no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.

Question 18

If I return the car early do I get a refund?

Accepted Answer

Unfortunately, no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.
Our cancellation policy varies based on the type of booking made for the rental.
• Refundable booking: Cancel more than 24 hours prior to the rental and get a full refund (100%). In case of a no-show or last day cancellation, we charge 100% of the rental amount.• Nonrefundable booking: No refund in case of cancellation.

Question 19

Where do I find Blue Car Rental in Iceland?

Accepted Answer

The offices of Blue Car Rental are located at Keflavík International Airport and downtown Reykjavík City.
Our headquarters at Keflavík International Airport is located right next to the airport, at Blikavöllur 3. The office is within walking distance from the airport and takes only about 3 minutes to walk. See how to get there here.
To reach us, feel free to use the shuttle service option from the airport. Once you clear customs and enter the arrivals hall, the car rental shuttle parking space is right outside – next to “Flybus Parking”. This shuttle will take you to the Rental Car Area where Blue Car Rental will be your second stop on its route. Quite convenient and easy to find.
Our office in Reykjavík City, the capital of Iceland, is located at downtown Reykjavík, at Fiskislóð 22.
See our offices at Keflavik Airport and Reykjavik City Center.

Question 20

When are your offices open?

Accepted Answer

Keflavík International Airport: Summer Hours: Continuous service 24/7 (June 1 - November 1) Winter Hours: 05:00 – 02:00 (November 2 - May 31) Key-box Pick Up: Available 24/7 throughout the year. The Reykjavík City office: Office Hours: 08:00 – 18:00 every day, year-round. Key-box Pick Up: Available from 06:00 – 21:00 all year. *After hours key-box pick-up at our city office must be booked before 17:00
You can contact us by phone 24/7 or reach us via e-mail:
· Phone: +354-773-7070
· E-mail: blue@bluecarrental.is.

Question 21

Do you offer emergency breakdown assistance and how can I reach you?

Accepted Answer

Blue Car Rental offers 24/7 Roadside- and breakdown assistance through our phone number +354 773-7070. We have service partners all around the country that we use in case of breakdown, accidents, damages, or other incidents that require assistance. In case a replacement car is needed due to such an incident Blue Car Rental of course provides the renter with a new car as quickly as possible.
Roadside assistance is required because of a breakdown, accident, damage or other reasons that is the driver´s / renter´s responsibility Blue Car Rental will charge the renter for the assistance. The fee for such assistance and/or retrieval fee for picking up a rental car can often vary from 35.000 ISK to 450.000 ISK depending on the location and what type of assistance is required. That is in addition to the damages to the rental car itself. This fee is of course not charged if the assistance can be traced to a breakdown, accident, damage, or other reasons that are Blue Car Rental´s responsibility.
The Roadside Assistance Waiver reduces the amount that Blue Car Rental charges for assistance that is required because of a breakdown, accident, damage, or other reasons that are the driver´s / renter´s responsibility to ZERO.

Question 22

Toll Fee and other fees charged by Authorities

Accepted Answer

Keep in mind that toll fees, parking fees and entrance fees are charged electronically in certain areas, national parks and road tunnels in Iceland. Make sure to follow it closely and pay when required in order to prevent being fined and/or charged related cost due to not paying when required.
Read more about road tolls in Iceland. Drivers heading for Landmannalaugar need to book a parking space from June to September. See information about parking, availability and prices by clicking here.

Question 23

I booked a Keflavík International Airport pick-up, how do I collect my car?

Accepted Answer

Our headquarters at Keflavík International Airport is located right next to the airport, at Blikavöllur 3. The office is within walking distance from the airport and takes only about 3 minutes to walk. See how to get there here.
To reach us, feel free to use the shuttle service option from the airport. Once you clear customs and enter the arrivals hall, the car rental shuttle parking space is right outside – next to “Flybus Parking”. This shuttle will take you to the Rental Car Area where Blue Car Rental will be your second stop on its route. Quite convenient and easy to find.

Question 24

I booked a Reykjavík City Office pick-up, how do I collect my car?

Accepted Answer

Our Reykjavik City office is located at Fiskislóð 22 in downtown Reykjavík. It is very centrally located and easy to reach on foot for those staying in downtown Reykjavik. Picking up from our downtown office is free of charge and the office is open from 08:00-18:00.

Question 25

Where and how will I return the car?

Accepted Answer

Our customers can either return the car at our office at Blikavöllur 3, 235 Keflavík Airport or at Fiskislóð 22, 101 Reykjavík City.

Question 26

Is it possible to return the car outside of opening hours?

Accepted Answer

Yes, you can return the car outside of opening hours in a key box which is located outside our office.

Question 27

Animals

Accepted Answer

Please be prepared for farm animals grazing by the roadside and straying into or crossing the road. Drivers who cause injury or death to such animals may be liable to claims for compensation.

Question 28

Off Road Driving

Accepted Answer

Off-roading is strictly forbidden in Iceland. The amazing Icelandic nature is sensitive so let´s treat it gently and with respect. F-Road and Off-road driving is not the same.

Question 29

River Crossing

Accepted Answer

Before crossing a river or a water make sure that no other route is possible! Be extremely careful when crossing rivers or water as it can be dangerous and the simplest mistake can drown the car. Keep in mind that damages caused by water or river crossing aren´t covered by insurances.

Question 30

Blind Crest

Accepted Answer

When driving in the country you will come across blind crests. Some of them are without any markings at all. Many of them however, are marked with the warning sign "OTHER DANGER" above the word "BLINDHÆÐ" (BLIND CREST). Please show extra caution when crossing blind crests.

Question 31

Gravel roads

Accepted Answer

Please drive extra carefully on gravel roads. Many roads outside the urban areas in Iceland are gravel roads. The speed limit is lower on gravel roads for a good reason. Please slow down.

Question 32

Narrow bridges - One lane bridges

Accepted Answer

Many bridges are too narrow to allow more than one car to cross at a time. Before entering one lane bridges please slow down and make sure that another vehicle coming from the opposite direction is not entering the bridge.

Question 33

Speed limits

Accepted Answer

The general speed limit is 50 km/h in urban areas, 80 km/h on gravel roads in rural areas and 90 km/h on hard-surfaced roads. Please note: special warning signs indicate danger ahead, such as sharp bends, narrow bridges, blind hill but there is generally no separate sign to reduce speed.

Question 34

Driving Tired

Accepted Answer

Beware of getting too tired at the wheel. Iceland may look small on a map of the world, but distances that seem short on the map may take a long time to cover by car. So please take long journeys in easy stages and enjoy them to the full.

Question 35

Drinking & Driving

Accepted Answer

It is forbidden to drive a motor vehicle in Iceland after drinking alcoholic beverages.

Question 36

Stopping the Car

Accepted Answer

Stopping the car on the side of the road can be dangerous and should be avoided unless there is an emergency. Please note: Stopping the car on the middle of the road for photo shooting can be extremely dangerous. Choose your photo locations carefully.

Question 37

Child Seats

Accepted Answer

The driver is responsible that all children in the car use appropriate child seats. Blue Car Rental has top of the line child seats for rent.

Question 38

Seat Belts

Accepted Answer

Seat belts are mandatory in Iceland. All travellers are obliged to use safety seatbelts. This applies to those sitting in the back seats as well.

Question 39

Wind and Doors

Accepted Answer

Be very careful when opening doors because they can easily be damaged by strong gusts or wind. Keep in mind that damages caused by wind blowing up the door are not covered by insurances.

Question 40

Is it allowed to sit on the car?

Accepted Answer

No. Although it makes a good picture it is totally forbidden to stand or sit on the car in any circumstances.

Question 41

Fuel

Accepted Answer

There are two type of fuel in Iceland, diesel and petrol. Make sure to use the correct fuel type. It can be very expensive and time consuming mistake if you pump the wrong fuel. Normally the diesel pump is black and petrol is green.

Question 42

Headlights

Accepted Answer

Drivers are obliged to drive with headlights on at all times. If a passing car is flashing you, it means that you do not have your headlights on.

Question 43

Is it possible to get help on a F-road?

Accepted Answer

The Highland patrol starts 1st of July. This means that if you get stuck on a F-road before that you could need to wait for a long period of time before help arrives. Even after 1st of July everything takes longer if you have problems on a F-road.

Question 44

Can all of Blue Car Rentals cars drive on F-roads?

Accepted Answer

No. Only our 4X4 cars can drive on F-roads.

Question 45

Is it dangerous to drive F-roads?

Accepted Answer

F-roads or mountain roads as we call them are not dangerous. However they are gravel roads and some of them have rivers. We therefore recommend being very cautious and well prepared before choosing to drive an F-road.

Question 46

When do F-roads open?

Accepted Answer

They usually opens in middle of June. However it can change year by year and we recommend you check road.is to see if the road you were planning on driving is open.

Question 47

I had a minor accident with another car, what should I do?

Accepted Answer

All our car have incident reports in the glove box. Please fill it out with the driver of the other car. It´s very important that you do this, this report could decide if you should pay for the damage or not. If you and the other driver don´t agree on what happened it´s always best to call 112 and request the police.

Question 48

I got a flat Tyre, what can I do?

Accepted Answer

All our cars have all the tools and a spare tyre in the back of the car. If you can the easiest way would be to change the tyre yourself. If you have any problems, please call us.

Question 49

What can we do if we get stuck in middle of nowhere?

Accepted Answer

The first thing is to call our break down number +354 773-7070. We will locate you and send help. Please note we have never lost any of our customer.

Question 50

Who should I call in case of a breakdown?

Accepted Answer

Our phone number +354 7737070 is open 24/7 every day of the year.

Question 51

Who should I call in case of accident?

Accepted Answer

112 is Iceland’s emergency number. Make sure to call 112 if you have an emergency which requires the assistance of police or ambulance.

Question 52

Don't you have any app for this?

Accepted Answer

Yes we do! https://itunes.apple.com/is/app/vegagerdin/id1205326231?mt=8 this great app has it all. The weather, the road condition and the best thing about it is in English. We highly recommend getting this.

Question 53

Travel Safe

Accepted Answer

https://safetravel.is/ the official source for safe adventures in Iceland.

Question 54

Road condition

Accepted Answer

http://www.road.is/ provides you with information about the road conditions for various roads and tracks all over Iceland.

Question 55

Weather

Accepted Answer

http://weather.is/ here you can follow the weather forecast for Iceland.

Question 56

Is it allowed to make a right turn at a red traffic light?

Accepted Answer

No, you can not make a right turn at a red traffic light.

Question 57

Speeding tickets

Accepted Answer

There are many speed cameras in Iceland. In order to prevent high fines and handling fees please respect the speed limit at any given time.

Question 58

Toll fees and other charges

Accepted Answer

Toll fees, parking fees and entrance fees are charged electronically in certain areas, national parks and road runnels in Iceland. Make sure to follow closely any signs or information indicating such fees or charges and pay when required. Keep this in mind in order to prevent being fined and/or charged related cost such as handling fees when payments aren´t made when required.

Question 59

Damage to doors caused by wind

Accepted Answer

Try to park the car so the doors will open against the wind and hold tight to the doors.

Question 60

Small dents on doors caused by renters or third party driver

Accepted Answer

Of course you can´t completely avoid this. Our tip is to choose you parking space well since this usually happens at parking spots.

Question 61

Windshields

Accepted Answer

Many of our customers get cracks in their windshield. It both can cost extra money and block your view. Our tip is to keep a good distance to the next car and slow down while driving gravel roads.

Question 62

Icy and snowy roads

Accepted Answer

We often experience „Black Ice“ on the roads early in the morning or late at night so keep this in mind as it creates the most dangerous conditions. The roads can also be covered in snow. Although most of the main roads are either scraped or salted it is usually not enough. *Please note: Pay close attention to the road conditions when the temperature is around 0-4 °C and when the weather is still.

Question 63

Reduced speed

Accepted Answer

The speed limit set at each point applies only during the best conditions. When driving on icy or snowy roads, reducing the speed is vital. It is more complicated to control the car under these circumstances and an incorrect reaction can cause the driver to lose control of the car. *Please note: When you are driving on icy- or snowy roads the breaking distance increases significantly, even if the car has studded winter tires!

Question 64

Remove the snow

Accepted Answer

There are ice scrapers in all of our cars. During the winter it is highly important to remove snow and ice from the windscreen, windows, mirrors and lights. Make sure that the wipers are also clean and fully functional.The wiper blades can be frozen to the windscreen so make sure you carefully pull them away from the screen and then remove the snow. Otherwise it can damage the wipers and the motor.

Extras

Roadside Assistance Waiver

Roadside Assistance Waiver

Extra Driver

4G Wifi

GPS

Booster Seat

Roof Box

Baby Seat 0-13 kg

Baby Seat 9-18 kg

Baby Seat 15-36 kg

Blue Cares

Pre-Paid Fuel

Car Rental Extras FAQ's

What extras can I add to my Blue Car Rental booking in Iceland?

How do I add extras to my existing Blue Car Rental reservation?

What is the Roadside Assistance Waiver and why is it useful?

Can I return my rental car without refueling?

Are WiFi and GPS necessary when driving in Iceland?

Are Blue Car Rental extras worth adding to my booking?