Frequently Asked
Questions

GENERAL

Do I need to leave a deposit?

We do not hold a deposit from our customers while they have a rental car. We need to see a valid credit card on arrival, we will only hold the imprint of the card as a guarantee.

If the renter does not have a credit card, we do accept 16 digit number debit card.

Can I cancel my booking?

Our cancellation policy varies based on the type of booking made for the rental.

  • Refundable booking: Cancel more than 24 hours prior to the rental and get a full refund (100%). In case of a no-show or last day cancellation, we charge 100% of the rental amount.
  • Nonrefundable booking: No refund in case of cancellation.

Do you offer key box pick up?

Blue Car Rental offers all customers to save time by checking in online before arriving at our office. Eliminating the on-site rental process entirely.

When going through the online check-in you can decide if you want to pick up the car keys at the counter or in a key box.

Do you offer full coverage?

All our customers can reduce their liability to zero by opting for our Liability Waiver.

This allows our renters to have a carefree experience with Blue Car Rental while enjoying our beautiful island.

Do you offer road assistance?

Blue Car Rental offers 24/7 Roadside- and breakdown assistance.

Our Roadside Assistance Waiver reduces the charges for assistance required because of a breakdown, accident, damage, or other reasons that are the driver´s / renter´s responsibility to ZERO.

Do you offer 4x4 rentals?

Blue Car Rental has the best 4x4/AWD selection in Iceland. Offering a wide range of both Mid-Sized SUV and Large SUV rental cars.

All our 4x4/AWD are allowed on F-roads.

BEFORE I BOOK THE CAR

Is there a minimum rental period?

Minimum rental period is 24 hours.

Do I have to leave a deposit while I have the car?

We do not hold a deposit from our customers while they have a rental car. We need to see a valid credit card on arrival, we will only hold the imprint of the card as a guarantee. If the renter does not have a credit card we do accept 16 digit number debit card.

Which documents are necessary to rent a car?

The driver´s original and valid driving license (same applies to additional drivers). Regarding foreign drivers license: We need the license with Latin Characters as we need to be able to understand the license. Information we need are: Issuing date, expiring date, Full name, driver´s license number

A valid credit card, if the renter does not have a credit card we do accept 16 digit number debit card.

How old do I need to be to be able to rent a car?

Renter must be 20 years of age to rent a 2WD car or a medium sized 4WD/AWD.

To rent our larger 4WD, SUV´s or Luxury models the renter must be 23 years of age.

How can I pay for my rental?

Credit card payment is the best option to pay for your rental vehicle when you book online. Visa, MasterCard, American Express, Union Pay, Discovery, Diners Club and JCB are valid.

The renter may also be able to book with a debit card if you have the online payment option available on it.

The renter, or someone traveling with the renter, also needs to submit a credit card on arrival when he picks up the vehicle. We require the renters to submit credit card but if you only have debit card we accept debit cards with a 16 digit number on the front.

What is included in the rental price?

Included in the car rental price rate;

  • Unlimited mileage
  • 24% VAT tax
  • Collision Damage Waiver (CDW)
  • Super Collision Damage Waiver (SCDW)
  • Gravel Protection (GP)
  • Theft Protection (TP)

Are all foreign driver's license accepted?

We at Blue Car Rental accept all foreign driver´s license as long as they are valid and can be read by our staff members (in English or at least with Latin characters).

If not make sure to bring an International Driver´s License/Translation.

Do you offer zero-liability insurances?

All our customers can reduce their liability to zero by opting for our Liability Waiver. 

The Liability Waiver reduces the liability amount for damages to zero. This includes damages covered by CDW/SCDW, GP, TP, Tire Protection and SAAP but also includes damages such as damage to the underside, wind blowing up the doors and water damages. This allows our renters to have a carefree experience with Blue Car Rental while enjoying our beautiful island.

Excluded are damages not covered by insurances as stated in Article 29 and 32 in the Rental Agreement and terms and conditions, for example intentional damages, damages caused by negligence or damages resulting from driving where prohibited.

Do you offer roadside assistance?

The Roadside Assistance Waiver reduces the amount that Blue Car Rental charges for assistance that is required because of a breakdown, accident, damage, or other reasons that are the driver´s / renter´s responsibility to ZERO.

Blue Car Rental offers 24/7 Roadside- and breakdown assistance through our phone number +354 773-7070. We have service partners all around the country that we use in case of breakdown, accidents, damages, or other incidents that require assistance. In case a replacement car is needed due to such an incident Blue Car Rental of course provides the renter with a new car as quickly as possible.

If roadside assistance is required because of a breakdown, accident, damage or other reasons that are the driver´s / renter´s responsibility Blue Car Rental will charge the renter for the assistance. The fee for such assistance and/or retrieval fee for picking up a rental car can often vary from 35.000 ISK to 450.000 ISK depending on the location and what type of assistance is required. That is in addition to the damages to the rental car itself. This fee is of course not charged if the assistance can be traced to a breakdown, accident, damage, or other reasons that are Blue Car Rental´s responsibility.

Note that in winter (October 16 - May 14), road assistance response times may be longer due to our office closing from 05:00-02:00. If you require assistance outside opening hours, please call 112 for support.

Can I book without credit card?

Yes, even though Credit card payment is the best option to pay for your rental vehicle you may also book with a debit card if you have the online payment option available on it.

The renter, or someone traveling with the renter, also needs to submit a credit card on arrival when he picks up the vehicle. We require the renters to submit credit card but if you only have a debit card we accept debit cards with a 16-digit number on the front.

EXTRAS AND EQUIPMENT

Why should I rent a WiFi?

Want to share your experience on social media, stay updated on latest weather and road condition, or simply use your phone/Ipad to binge your favorite movies or tv shows. Having a 4G WiFi router can be incredibly convenient. 

The portable WiFi router comes with unlimited data and can be used by multiple devices.

Do you offer Roof Boxes and what is the size?

If you need that extra bit of space for your camping gear and luggage it´s ideal to rent a roof box. The roof boxes we offer is a Thule Pacific 200. They are 410 liters with a dimension of 175x85x45 and can carry 50 kg. Only available for 7 seated vehicles. Rates per day are 3.500 ISK

How many luggage do I fit in my rental car?

It really depends on the car you are renting. The golden rule is that if you are renting the smallest option you can fit 2-3 medium sized luggage, medium-sized options carry 3-4 luggage and the larger options carry 4-5 luggage. This of course also depends on the size and shape of the luggage.

Keep in mind that when you rent a 7 seated vehicle and you have 7 passengers the luggage space is a lot lesser, so you only fit around 2-3 medium sized luggage depending on the size of the rental car.

Our 9 seated options, however, fit 8 pieces of luggage – no matter how many passengers!

For more information and pictures of the rental cars and the luggage space for estimation click here.

Do you offer studded tires and snow chains?

All our rental cars are equipped with studded winter tires from 1st of November until the 15th. of April each year. Studded tires are not allowed on a different period according to Icelandic laws and regulations.

Snow chains are not allowed on normal cars in Iceland as they damage the paved roads and are not needed.

Do the cars have heated seats?

Most of our rental cars are equipped with heated seats for the cold Icelandic winters.

Do the cars have USB / AUX / Bluetooth?

All our cars are new models and most of them are equipped with USB and AUX ports as well as Bluetooth system. For more information and pictures of the rental cars click here.

AFTER I BOOK/RECEIVE THE CAR

Toll Fee and other fees charged by Authorities

Keep in mind that toll fees, parking fees and entrance fees are charged electronically in certain areas, national parks and road tunnels in Iceland. Make sure to follow it closely and pay when required in order to prevent being fined and/or charged related cost due to not paying when required.

Can I be sure that the selected vehicle is available?

If the vehicle you selected during the reservation is unavailable during pick up we will supply you with a similar model. We always guarantee the same, or higher, category. We, however, do not guarantee the brand and model.

Can the booking be changed/modified after I have received a confirmation?

If you need to change your booking you can do that through manage booking https://www.bluecarrental.is/client/login/

If you have any problems you can always reach us by e-mail at blue@bluecarrental.is

Can the booking be changed/modified after I have picked up the car?

If you need to change/modify the booking after you have received the car you need to contact us via e-mail or call us in +354 773-7070.

Extensions are based on the availability each time. If the car is available, the extra charge is subject to the duration of the extension.

Early returning is always allowed. However, no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.

If I return the car early do I get a refund?

Unfortunately, no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.

In case of a cancellation, this is our policy;

  • Cancel more than 24 hours prior to the rental and get a full refund (100%)
  • In case of a no-show or last day cancellation, we charge 100% of the rental amount

Where do I find Blue Car Rental in Iceland?

The offices of Blue Car Rental are located at Keflavík International Airport and downtown Reykjavík City.

Our office in Reykjavík City, the capital of Iceland, is located at downtown Reykjavík, at Fiskislóð 22.

When are your offices open?

Keflavík International Airport:

  • Summer Hours: Continuous service 24/7 (May 15 - October 15)

  • Winter Hours: 05:00 – 02:00 (October 16 - May 14)

  • Key-box Pick Up: Available 24/7 throughout the year.

The Reykjavík City office:

  • Office Hours: 08:00 – 18:00 every day, year-round.

  • Key-box Pick Up: Available from 06:00 – 21:00 all year.

*After hours key-box pick-up at our city office must be booked before 17:00

You can contact us by phone 24/7 or reach us via e-mail:

·        Phone:  +354-773-7070

·        E-mail: blue@bluecarrental.is.

Do you offer emergency breakdown assistance and how can I reach you?

Blue Car Rental offers 24/7 Roadside- and breakdown assistance through our phone number +354 773-7070. We have service partners all around the country that we use in case of breakdown, accidents, damages, or other incidents that require assistance. In case a replacement car is needed due to such an incident Blue Car Rental of course provides the renter with a new car as quickly as possible.

Roadside assistance is required because of a breakdown, accident, damage or other reasons that is the driver´s / renter´s responsibility Blue Car Rental will charge the renter for the assistance. The fee for such assistance and/or retrieval fee for picking up a rental car can often vary from 35.000 ISK to 450.000 ISK depending on the location and what type of assistance is required. That is in addition to the damages to the rental car itself. This fee is of course not charged if the assistance can be traced to a breakdown, accident, damage, or other reasons that are Blue Car Rental´s responsibility.

The Roadside Assistance Waiver reduces the amount that Blue Car Rental charges for assistance that is required because of a breakdown, accident, damage, or other reasons that are the driver´s / renter´s responsibility to ZERO.

Can I pick-up the car outside opening hours?

At our office at Keflavík International Airport, you are able to pick up your car keys outside our opening hours through a key box. To do so you need to have already paid your rental upfront and go through our online check-in before picking up the car.

DELIVERIES

What is Online Check in?

We at Blue Car Rental guarantee you Zero Waiting Time and Zero Contact Delivery if you go through our online check-in process before your arrival. There you get all the necessary information you need in regards to your rental, the car you booked, how to drive in Iceland, and safety guidelines.

The only thing our customers need to do on arrival is pick up the keys from our staff, locate the rental car just outside our office and drive away into your Icelandic adventure. 

For more information about our online check-in process see here: https://www.bluecarrental.is/online-check-in/

 

I booked a Keflavík International Airport pick-up, how do I collect my car?

Our headquarters at Keflavík International Airport is located right next to the airport, at Blikavöllur 3. The office is within walking distance from the airport and takes only about 3 minutes to walk. See how to get there here.

To reach us, feel free to use the shuttle service option from the airport. Once you clear customs and enter the arrivals hall, the car rental shuttle parking space is right outside – next to “Flybus Parking”. This shuttle will take you to the Rental Car Area where Blue Car Rental will be your second stop on its route. Quite convenient and easy to find.

I booked a Reykjavík City Office pick-up, how do I collect my car?

Our Reykjavik City office is located at Fiskislóð 22 in downtown Reykjavík. It is very centrally located and easy to reach on foot for those staying in downtown Reykjavik. 

Picking up from our downtown office is free of charge and the office is open from 08:00-18:00.

Where and how will I return the car?

Our customers can either return the car at our office at Blikavellir 3, 235 Keflavík Airport or at Fiskislóð 22, 101 Reykjavík City.

Is it possible to return the car outside of opening hours?

Yes, you can return the car outside of opening hours in a key box which is located outside our office.

Do you offer Key Box pick up?

We offer all our clients who have added Liability Waiver to their reservation to pick up their car keys through Key Box if they wish.

When you go through the online check-in you can decide if you want to pick up the car keys at the counter or in a key box.

BOOK YOUR RENTAL
CAR IN ICELAND HERE

BOOK YOUR RENTAL CAR IN ICELAND HERE